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Returns Policy

Tahira by KB does not offer refunds, but will accept exchanges or store credits if the legging is in original condition. If the tag is removed under any circumstance the product is considered void. All shipping costs will be subject to the customer to fulfil. 

Please note that we do offer exchanges where the products are:

  1. Faulty (Other than where the fault is caused by the customer);

Please note ALL sale items are FINAL. We will not be able to offer returns & exchanges on sale items. 

During this sale period, we ask customers to please allow 10-14 business days for their return to be processed once it arrives at our warehouse. 

FAULTY GARMENTS

Returns for Faulty items will be accepted where they are returned to our facility within 14 days of the purchase date. Items returned beyond this period will not be accepted by us, and will remain your responsibility. Returns will be accepted where the items are:

  1. Unworn, undamaged and unmarked;

  2. In their original condition and original packaging; and

  3. With the original labels, tags and promotional items.

In the rare event that you receive a faulty item, you are required to send photo evidence to info@tahira-bykb.com If your claim is justified, you will be offered an exchange upon the item being received back into our facility. Please note that Tahira by KB has the right to assess the age and condition of the faulty item. Unless the item is deemed a genuine manufactures fault, exchanges will not be provided.

PACKAGING

Please ensure that the item you are returning is packaged adequately to ensure that it is not damaged during return delivery to our facility.  

REFUNDS

In the event that you receive a faulty item and we are unable to exchange that item for you will be provided with a store credit. Your store credit will be processed as soon as we receive your faulty item(s) back at our facility. Please allow 3-10 working days after we receive that item for your store credit to be emailed to you.

COST OF RETURNS

Please note that you are responsible for the costs of returning any item(s) to our facility. Any returned item(s) are your property and remain your responsibility until they reach our facility.   

In our experience Return parcels often get lost if you write ‘Return to Sender’. When booking your return, please include your details so that we can process the parcel when it arrives back in our facility. We recommend using a trackable or insured postage method. Tahira by KB will not be liable for items that do not reach our facility and cannot be tracked.

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